8th January 2016

Your Grounds Care

Fast Phone System migration with zero downtime.

The client 

Your Grounds Care is a leading garden and grounds maintenance service provider in London and the South East. The company services public and private sector grounds, residential gardens and provides specialist Japanese knotweed treatment plans nationwide and Winter Risk Management services.

The challenge 

Your Grounds Care had recently switched Phone System supplier and weren't happy with their new system, or the support and service that came with it.

On recommendation from their IT service provider, they contacted us for a Phone System that would better suit their needs, and a supplier who would be there 24/7 to support them – just as they are for their customers.

The solution 

Immervox assigned a dedicated specialist team to Your Grounds Care. The team designed a Phone System tailored to their specifications, that was installed swiftly, migrating from their old supplier with zero disruption to the client's services.

The system is a Hosted IP with assured DSL connectivity, Cisco handsets and Cisco router hardware. This combination of a connection with an SLA – specifically designed for Voice – combined with leading manufacturer hardware resulted in a robust, reliable, business grade Phone System.

Our Hosted/VoIP specialist, Carly Standley, remains on-hand to provide ongoing support, and personally trained the client team in their new hardware upon installation.

What the client said 

Your Grounds Care were delighted with their new system, and the personal service they receive from a dedicated manager. So much so that they are in the process of moving additional services over to Immervox.

“Immervox performed for us on all levels and we could not be happier with the new system. Carly and the team dedicated as much time as needed to us explaining clearly the benefits of the new system and helped to resolve any queries quickly, making us feel truly valued.”

Tanya Bezzo, Your Grounds Care 

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