A phone system is perhaps the most integral non-human component of any enterprise. Global business at the scale we’re used to today is only possible thanks to employees, clients, customers, and other stakeholders being able to connect and communicate almost instantaneously.
Since the days of fully staffed, manually operated switchboards, the large maintenance and upkeep costs of a competitive telecoms infrastructure was seen as a necessary expense. Even in our modern era where video conferencing and multimedia messaging platforms are the norm, the function of making and receiving voice calls is still the most essential.
Because of the costs involved with rolling out an entirely new phone system across an entire organisation, many large businesses opt to maintain legacy hardware, updating and replacing segments of the system only when absolutely necessary. This was the case for many of our enterprise level customers with large businesses based across multiple locations.
Once they assessed just how much revenue would be saved with VoIP system, and how much less than a traditional telecoms system it would cost to implement and maintain, it was an easy decision to make the migration to VoIP.