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Welcome to our FAQ page. This is your quick guide to some of the most frequently asked questions. If you can’t find what you need, our support team is just a message away. Let’s make your experience as smooth as possible!

If you need to make a change to your services, update your account information or amend your Direct Debit details then please contact us on 0333 014 6220 or via email to

Please contact our Client services team via email to and we will then arrange for another copy to be sent and to clarify the details we have on the account.

It’s simple! If you are relocating to new facilities all you need to do is contact our Client Services team as soon as you decide that a move is needed. This ensures that any site surveys and orders can be in place before the move. For the most basic services we would need at least 4 weeks notice. We can set up lines for your new location if needed or reactivate any lines that have been previously disconnected in the building. Please contact us as soon as you can so that it runs as smoothly as possible.

Bills are sent out monthly. You can select to have your bill either emailed or posted to you. Each month your invoice will be sent to you via your chosen billing method to the contact you have specified.

The terms for ending a contract vary depending on the type of contract you have. Many contracts can be terminated, but the specific terms will differ from one supplier to another.

Your current supplier will provide a final bill and you will need to reach an agreement with them to settle any outstanding debt or termination fees.

We are willing to assist you in evaluating any agreement you have with your current supplier and provide guidance on the options available to you.

Yes, this is due to the current regulations ensuring that the process to move between providers is simple and secure. Allowing customers to switch providers seamlessly.

To ensure our customers receive the best possible service, we work alongside all of the top UK networks, such as BT Openreach, O2, Vodafone, and Talk Talk Business and EE so that they have the right product on the right network, without the hassle of dealing with multiple suppliers. It would all be dealt with under one roof, freeing up your valuable time.

Sometimes, seemingly small issues can be the most challenging to resolve. Have you verified the power supply? Have any other users reported problems with their equipment malfunctioning? Is the equipment connected to an Uninterruptible Power Supply (UPS) or directly to the main power source? These are the initial steps that should be taken before contacting us. Please refer to our First Line Checks section locate here ********* this should help diagnose the issue and speed up the resolution process.

Initially please check all kit on site for power or damage issues. Once the first line checks have been completed the issue remains then please call our UK-based support centre on 0333 014 6220 or send us an email to
If we are unable to remotely resolve the issue, we can organise an engineer visit to assess and resolve the issue. Please note that in some cases there may be costs involved.

This would depend upon the product you currently have. Mainly the answer would be Yes! We would request your services are ported across and activated with the same number as you are currently using with literally zero downtime or interruption to service.

We would provide you with an activation date once your order has been processed. The exact timeframe would vary depending on the order and service type. For example a migration would depend upon the status of your current broadband and phone line or if a new phone line needs to be installed. A new service order would depend upon the local infrastructure, as if adding extra capacity is needed this would add additional time.