Privacy & cookie policy

Introduction

Your privacy is extremely important to us. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. This policy is intended to give you confidence in the privacy and security of the personal information we obtain from you.

By using our website or by joining Immervox, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect

We collect information to provide better services and better websites to all of our users.

We collect information in two ways:

  • Information that you give us, for example, our services require you to sign up and when you do, we'll ask for your personal information such as your name, email address, telephone number and payment details.
  • Information that we get from your use of our services and websites

We may collect information about the services and website that you use and how you use them, such as where you visit on our websites. This information includes:

  • Log information - When you use our websites, we may automatically collect and store certain information in our server logs including details of your IP address.
  • Cookie and anonymous identifiers - We use various technologies to collect and store information when you visit our websites, which may include one or more cookies or anonymous identifiers sent to your device. We also use cookies and anonymous identifiers when you interact with services that we use through third party vendors.

Information about someone else

If you give us information on behalf of someone else, you confirm you have given them the information set out in this policy, and that they have given permission for us to use their personal information in the way we describe in this policy.

How we use information that we collect

We or our agents may use information we hold about you to:

  • provide, maintain, protect and improve our services and websites
  • provide the services you have asked for,
  • develop new services and websites
  • protect Immervox and our users
  • create statistics, test computer systems, analyse customer information, create profiles and create marketing opportunities
  • help prevent and detect debt, fraud or loss
  • help us train our staff
  • help us sell one or more of our businesses
  • provide information for legal or regulatory purposes
  • provide information as part of current or future legal action
  • improve your user experience and the overall quality of our services

We may monitor and record any communications we have with you, including telephone and email conversations, to make sure we are providing excellent customer service and meeting our regulatory and legal responsibilities.

We will ask for your consent before using your personal information for a purpose other than those set out in this policy.

Accessing and updating your personal information

We aim to provide you with access to your personal information through your customer account. If that information is wrong, we will try to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 1998 (the "Act"). For the purpose of the Act, the data controller is:

Immervox Limited
22-24 Hornby Square
Southfields Business Park
Basildon
Essex
SS16 6SD

Information that we share

We do not store credit/debit card details.

We do not share customer details or personal information with any 3rd parties, companies, organisations and individuals outside Immervox unless one of the following circumstances apply.

  • With your consent

We will share personal information with companies, organisations or individuals outside Immervox when we have your consent to do so.

  • For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with this policy and other confidentiality and security measures.

  • For legal reasons

We will share personal information with companies, organisations or individuals outside of Immervox if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable government request; enforce our terms and conditions, including investigation of potential violations; detect, prevent or otherwise address fraud, security or technical issues or protect against harm the rights, property or safety of Immervox, our users or the public, as required or permitted by law

  • With credit reference agencies

We may share information on how you manage your Immervox account with credit reference agencies.

  • With other suppliers

We may share information with our partners and suppliers.

If Immervox is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. It may also be processed by staff operating outside the European Economic Area who work for us or for one of our agents or suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right by writing to us at:

Immervox Limited
20-22 Hornby Square
Southfields Business Park
Basildon
Essex
SS16 6SD

Our site may, from time to time, contain links to and from the websites of our selected partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit or emails that you open. They are used extensively in order to make websites work, or work more efficiently as well as provide statistical information to owners of the website. By using our services or websites you agree to the use of cookies as set out below. For more details on how businesses use cookies on websites, please visit www.allaboutcookies.org

We use different types of cookie to run our websites. Some or all of the cookies may be stored in your browser. You can view and manage cookies in your browser (though browsers for mobile devices may not offer this visibility).

Although cookies can be used to track movements across and between websites, they do so without identifying any personal or confidential information about existing or potential Immervox customers.

If you delete your cookies, some features of our websites may not function as a result. You can find more information on controlling and/or deleting your cookies at www.allaboutcookies.org.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.

You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it's important to remember that many of our services may not function properly if your cookies are disabled.

Information security

We work hard to protect Immervox and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold.

Whilst we will always work hard to protect your information, we cannot always guarantee the security of your data and when you provide us with your personal information, it is at your own risk.

We strongly recommend that you use the latest version of your web browser and ensure your anti-virus software is kept fully updated in order to protect yourself online.

Immervox will never send you any emails which request your security information or login details. If you receive an email that appears to be from us that you suspect is fraudulent, do not click on any links contained within the email or provide any details whatsoever.

Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Application

This policy applies to all of the services and websites offered by Immervox.

This policy does not apply to services or websites offered by other companies or individuals and this policy does not cover the information practices of other companies and organisations that advertise our services and that may use cookies, pixel tags and other technologies.

Policy changes

Should this policy change, we'll inform you of the changes by posting an updated policy on our websites.