Call management

Better call management means better customer service.

Keep your calls running smoothly. Prevent misdirected calls, lost calls and interminable hold times and keep your customers happy.

Inbound number solutions

Protect your inbound calls from being lost, manage their journey and effectively report on their statistics. No capital outlay & simple to use.

Supercharge your existing Phone System to achieve optimum efficiency, so you can provide premium service. We offer a range of services and solutions to help you make the most of your phone service, and keep your customers coming back.

Benefits of Call Management

  • Smart route your calls - Easily route inbound calls to different lines and locations – on and off your network – to instantly adapt to high volumes, outages or staff shortages.
  • Build tailored call plans - Build an unlimited number of call plans and modify them instantly when the need arises. Schedule call routing, call handing preference and call divert options all in advance.
  • Call statistics - Make informed management decisions to improve efficiency with comprehensive call statistics and easy-to-read graphs.
  • Call queuing - Queue incoming calls during busy periods with live statistics to inform queue management: direct calls to an alternative location or switch to Voicemail.
  • Auto Attendant - Use Interactive Voice Response (IVR)/Auto Attendant to provide callers with call routing options, or simply make an announcement.
  • Call Recording - Record calls for compliance, customer service and audit. Files are securely stored, with online access for comprehensive search, play, download or deletion of calls.
  • Call Whisper - Play a message to an operative before they take the call, giving them the information they need, and ensuring a tailored, consistent response.
  • Voicemail Management - Pick up, share and archive Voicemail with optional remote access by email or online portal. Store messages to maintain records and audit trails.

Speak to us today on 0333 006 9700 and see how we can make your service better.

Not sure what you need?

Speak to our Technical Consultants today, and receive recommendations on the packages that best suit you. 

Read article:

Mobile Security Threats: Is your business safe?