Managed IT Services - Proactive IT Support
Comprehensive and flexible IT Support and Managed Services for businesses of any size
- Proactive IT monitoring to prevent downtime
- Flexible support packages, including pay-as-you-go options
- Rapid emergency response from expert engineers
- Scalable solutions tailored to your business needs
- Cost-efficient IT management with predictable monthly pricing
What are Managed IT Services?
Managed IT services are a strategic solution for businesses seeking to streamline their IT operations and focus on their core activities. By partnering with a managed service provider, organisations can delegate the management of their IT infrastructure, network management, cyber security, and technical support to a trusted service provider. This approach allows businesses to benefit from a broad range of expert IT services, including proactive monitoring, data backup, and ongoing support, all tailored to ensure the smooth running of business operations. With a managed service provider overseeing critical IT functions, companies can enhance efficiency, reduce risk, and ensure their technology supports their core operations and business goals.
Tailored IT Support Packages from Immervox
Benefits of Managed IT Services
Choosing managed IT services offers businesses a host of valuable benefits.
- Cost efficiency: One of the most significant is cost efficiency—replacing unpredictable IT expenses with a fixed monthly fee makes budgeting simpler and more predictable.
- Latest technology: Managed service providers deliver access to the latest technology and specialised expertise, which can be challenging and expensive to maintain with in-house teams.
- Increased productivity: This partnership not only strengthens your security posture but also boosts operational efficiency, helping your business gain a competitive edge. With proactive support and regular maintenance, managed services ensure your IT systems deliver optimal performance, minimising downtime and allowing your team to focus on strategic initiatives and business growth.
4 reasons to choose Immervox for you IT Support
Immervox offers flexible IT Support and Managed Services tailored to your business needs. From essential support to fully outsourced IT solutions, our packages ensure your systems are secure, efficient, and always operational.
Our experienced engineers provide expert support, proactive monitoring, and fast response times. Whether you need unlimited telephone support, on-site presence, or complete IT management, we’ve got you covered.
1. critical emergency IT support
We provide rapid-response IT Support for emergencies, deploying qualified engineers within hours to address critical issues.
Whether it’s a network failure or server crash, our team is trained to resolve crises efficiently, minimising downtime and restoring business operations.
2. flexible 'PAY as you go' IT support
Our Pay As You Go IT Support offers businesses the flexibility to access expert help when needed. With transparent fixed rates, you can receive professional assistance without committing to long-term contracts.
Ideal for resolving occasional IT challenges or augmenting your existing resources, this service provides reliable support at your convenience.
3. network health check & advisory services
Optimise your IT infrastructure and infrastructure management with our free Network Health Check (available with annual support packages). We improve performance, optimise performance, reduce outages, and increase productivity through comprehensive assessments. Our advisory service helps plan your IT investments, eliminate costly configuration errors, ensure your network operates at peak efficiency, and ensure compliance with industry standards.
4. proactive monitoring & maintenance
Our proactive server monitoring, including remote monitoring, ensures that critical data is secure, email systems are optimised, and hardware remains in peak condition. We continuously monitor memory, disk space, and event logs to detect potential issues early, minimising the risk of downtime.
Our team remotely manages your IT infrastructure and systems, providing proactive maintenance and rapid response to emerging issues. Service integration is used to unify multiple IT services and providers, ensuring seamless operations and efficient collaboration.Anti-virus software is kept up-to-date, and servers are regularly checked to ensure they’re crash-resistant. Scheduled onsite visits include physical server checks, perimeter security assessments, critical patch and service pack updates, and routine maintenance.Additionally, we conduct business continuity testing and data restoration exercises to ensure that your systems remain operational, no matter what challenges arise.
Specialised IT Services, Solutions & Network Architecture
We provide end-to-end IT solutions tailored to your business needs, from infrastructure design to advanced security.
Complex IT Projects We manage multi-floor Wi-Fi deployments, CAT 6 cabling, network fault finding, and ensure your systems are secure with Cyber Essentials certification. Our specialised services also include managed print services, covering maintenance, supply management, and remote monitoring to optimise your printing environment.
Disaster Recovery Planning We offer backup and replication services for warm and hot site recovery, ensuring business continuity during disruptions.
IT Infrastructure Design. From new builds to network upgrades, we plan and deploy robust IT systems, including commercial-grade broadband and Wi-Fi, to meet your scalability needs. We manage and optimise cloud infrastructure, including public, private, and hybrid cloud setups, to ensure security, performance, compliance, and cost-efficiency. For organisations requiring enhanced security and customisation, we design and implement private clouds as part of a tailored hybrid cloud strategy.
Advanced Security Solutions. Our services include penetration testing (non-Crest), security upgrades, and fault resolution to safeguard your business, with seamless integration across multiple locations. We also support and secure communication systems based on the Internet Protocol, ensuring reliable and efficient collaboration platforms.
With our comprehensive approach to changing business environments, we deliver secure, scalable, and future-proof IT solutions for start-ups, SMEs, and beyond.
IT Services - Frequently Asked Questions
How can managed IT services benefit my business?
They offer cost efficiency through predictable budgeting, access to expert knowledge and advanced network management technology, enhanced security against cyber threats, proactive management to prevent downtime, and allow your internal teams to focus on core business activities.
What types of businesses can benefit from managed IT services?
Businesses of all sizes, from small to medium-sized enterprises and larger organisations, can benefit. Managed IT services are especially valuable for companies looking to streamline operations, improve security, and scale their IT infrastructure without heavy upfront investment.
Are managed IT services secure?
Yes, managed IT service providers implement comprehensive security services, including threat detection, firewall management, and compliance with data protection regulations, to protect your IT infrastructure from security breaches and cyber threats.
How do managed IT services support cloud computing?
Managed services often include cloud management and support for hybrid cloud environments, helping businesses leverage cloud resources and scalable storage solutions while ensuring performance, security, and compliance.
Will I lose control over my IT systems with managed IT services?
No, you retain control over your IT infrastructure. Managed service providers act as an extension of your internal teams, providing dedicated support and expertise while you maintain decision-making authority.
How are managed IT services priced?
They are usually offered under a subscription model with predictable costs based on the scope and level of services provided, allowing for better budget management and cost efficiency.
What is proactive management in managed IT services?
Proactive management means continuously monitoring your IT systems to detect and resolve issues before they cause downtime or impact business operations, ensuring optimal performance and reliability.
Can managed IT services help with compliance?
Yes, managed IT providers help ensure your IT systems comply with industry regulations and data protection regulations through regular audits, security controls, and governance frameworks.
How do managed IT services improve business continuity?
They include disaster recovery planning, data backup, and rapid incident response to minimise downtime and ensure your business can continue operating smoothly even during unexpected events.
Companies we work with
Let us help you today
Give the team a call today on 0333 014 6220, or register your details with us online and one of the Immervox team will be in touch to discuss the first stages of building your bespoke IT and telecommunications solution.