IT Support & Managed Services

Tailored IT Support Packages to meet the needs of businesses of all sizes.

Immervox offers flexible IT Support and Managed Services tailored to your business needs. From essential support to fully outsourced IT solutions, our packages ensure your systems are secure, efficient, and always operational. Our experienced engineers provide expert support, proactive monitoring, and fast response times. Whether you need unlimited telephone support, on-site presence, or complete IT management, we’ve got you covered.

Our comprehensive IT Support Packages

Our Bronze Package is perfect for businesses looking for reliable, essential support, including unlimited telephone assistance, live chat, same-day responses, and procurement advice.

Step up to the Silver Package for proactive server monitoring, daily scheduled checks, and guaranteed six-hour responses, ensuring your systems run smoothly and securely.

For comprehensive IT management, the Gold Package offers total outsourced support, including a dedicated account manager, faster response times, and expert network and security testing.

For businesses needing a complete IT department, the Platinum Package provides unparalleled service with two-hour response times, on-site presence, and reduced on-site rates.

Explore the perfect package for your business and trust Immervox to keep your IT systems secure, efficient, and running at their best.

critical emergency IT support

We provide rapid-response IT Support for emergencies, deploying qualified engineers within hours to address critical issues. Whether it’s a network failure or server crash, our team is trained to resolve crises efficiently, minimising downtime and restoring business operations. 

flexible 'PAY as you go' IT support

Our Pay As You Go IT Support offers businesses the flexibility to access expert help when needed. With transparent fixed rates, you can receive professional assistance without committing to long-term contracts. Ideal for resolving occasional IT challenges or augmenting your existing resources, this service provides reliable support at your convenience.

network health check & advisory services

Optimise your IT infrastructure with our free Network Health Check (available with annual support packages). We improve performance, reduce outages, and increase productivity through comprehensive assessments. Our advisory service helps plan your IT investments, eliminate costly configuration errors, and ensure your network operates at peak efficiency.

proactive monitoring & maintenance

Our proactive server monitoring ensures that critical data is secure, email systems are optimised, and hardware remains in peak condition. We continuously monitor memory, disk space, and event logs to detect potential issues early, minimising the risk of downtime. Anti-virus software is kept up-to-date, and servers are regularly checked to ensure they’re crash-resistant. Scheduled onsite visits include physical server checks, perimeter security assessments, critical patch and service pack updates, and routine maintenance. Additionally, we conduct business continuity testing and data restoration exercises to ensure that your systems remain operational, no matter what challenges arise.

Specialised IT Services, Solutions & Network Architecture

We provide end-to-end IT solutions tailored to your business needs, from infrastructure design to advanced security.

Complex IT Projects
We manage multi-floor Wi-Fi deployments, CAT 6 cabling, network fault finding, and ensure your systems are secure with Cyber Essentials certification.

Disaster Recovery Planning
We offer backup and replication services for warm and hot site recovery, ensuring business continuity during disruptions.

IT Infrastructure Design
From new builds to network upgrades, we plan and deploy robust IT systems, including commercial-grade broadband and Wi-Fi, to meet your scalability needs.

Advanced Security Solutions
Our services include penetration testing (non-Crest), security upgrades, and fault resolution to safeguard your business, with seamless integration across multiple locations.

With our comprehensive approach, we deliver secure, scalable, and future-proof IT solutions for start-ups, SMEs, and beyond.

Companies we work with

Let us help you today

Give the team a call today on 0333 014 6220, or register your details with us online and one of the Immervox team will be in touch to discuss the first stages of building your bespoke IT and telecommunications solution.