One Base Media Ltd

One Base Media Ltd is a successful web design and digital marketing agency, managing hundreds of websites and email services for their clients.

They approached us following a recommendation from another satisfied customer after repeated issues with their previous IT provider, experiencing unreliable service, lack of technical support, and high ongoing costs.

With their hosting environment underpinning mission-critical services for their clients, they needed a partner that could offer dependable support, technical expertise, and enhanced hosting security, at a cost that made sense.

Our Approach

After an in-depth review of their infrastructure and existing hosting setup, we developed a migration plan focused on stability, performance, and security. Our priority was to minimise downtime while improving reliability, all while supporting One Base Media’s internal development team.

Solutions Implemented

• Seamless Hosting Migration:

We successfully migrated all of One Base Media’s hosted websites and email services to a more secure and resilient hosting environment. The new platform is not only more stable but significantly more cost-effective than their previous provider.

• Full Data Migration & Import:

All client data was securely transferred, verified, and restored to the new environment, ensuring continuity for all hosted services with zero disruption to clients.

• Advanced Data Backup & Encryption:
We implemented robust backup processes with encryption at both rest and in transit using 256-bit point-to-point encryption. This ensures full data resilience, protection against loss, and compliance with data handling standards.

• Ongoing CPanel, WHM & SQL Support:
We work closely with One Base Media’s web development team to provide expert guidance and hands-on support with CPanel, WHM, DNS configurations, SQL databases, and Exchange integrations, ensuring their internal team can focus on building client solutions without IT bottlenecks.

• Cost Efficiency & Strategic IT Partnership:
With a more transparent and responsive support structure in place, One Base Media has reduced their hosting and IT support costs significantly while gaining a reliable partner invested in their success.

The Outcome

Since partnering with us, One Base Media has:

• Gained a far more secure and resilient hosting platform
• Improved support response times and technical collaboration
• Significantly reduced monthly hosting and IT costs
• Strengthened data protection with enterprise-grade encryption
• Established a trusted relationship for ongoing IT and infrastructure needs