Background
Our client, a leading peer to peer investment company, required strategic IT support to modernise its infrastructure, ensure regulatory compliance, and enable high-performance day-to-day operations. Their in-house IT team sought external expertise to assist with a major infrastructure upgrade and to bolster their internal capabilities.
Our Approach
We were initially called on-site to collaborate with the customer’s IT engineers to scope and implement a cost-effective migration from VMware to a modernised Hyper-V environment. This was just the beginning of a wider infrastructure transformation. We conducted a full audit of the IT network, identifying critical improvement areas and developing a roadmap that aligned with their budget, compliance requirements, and future growth.
Our Solutions
- VMware to Hyper-V Migration:
We transitioned the business from VMware to a scalable, cost-effective Hyper-V solution, reducing licensing costs and simplifying virtualisation management. - Network Infrastructure Upgrade:
We replaced unmanaged switches with fully managed ones and centralised network infrastructure management, resulting in improved visibility, faster diagnostics, and smoother day-to-day operations. - Disaster Recovery Implementation:
We established a warm DR site with real-time replication from the primary infrastructure, ensuring continuity and resilience for mission-critical systems. - IT Staff Enablement:
Our team worked alongside their internal IT staff, offering hands-on training and mentorship to enhance in-house capabilities and technical confidence
Client Testimonial
“What sets Immervox ltd apart is their ability to work seamlessly with our team, deliver forward-thinking solutions, and enhance both our tech and our people. From AI-driven telephony to full infrastructure modernisation, they’ve played a key role in keeping us compliant, agile, and ahead of the curve.”
Representative from a trusted investment company
We also Implemented:
- AI-Enhanced VOIP System Deployment:
The client’s outdated phone system was replaced with a state-of-the-art AI-integrated VOIP platform. This system now provides:- 10+ years of call recording retention
- AI-powered call scripting and real-time summarisation
- Searchable, indexed calls via keyword recognition
Staff can now read AI-generated summaries instead of listening to entire call recordings – saving time and improving productivity across departments.
- Comms Cabinet Rebuild & Structured Patching:
We restructured their comms cabinet and improved patch management, enabling faster troubleshooting and more efficient maintenance. - Ongoing Compliance & Support:
Given the rigorous standards of the finance sector, we continuously monitor, secure, and fine-tune the IT environment to support high-level compliance. The business now relies on us as their go-to IT partner for strategic improvements and technical support.
The Outcome
The customer now benefits from:
- A reliable and scalable Hyper-V environment
- AI-powered communication tools that save time and drive productivity
- A more resilient and secure infrastructure with full DR capability
- An IT team that is empowered and upskilled
- A trusted partner who understands their business and proactively delivers value